Question 1

What is EpisodePing?

Accepted Answer

EpisodePing is a platform that helps you keep track of your favorite TV shows and notifies you when new episodes are available. You can search for shows, track them, and receive notifications through browser alerts, and our Chrome extension.

Question 2

Is EpisodePing free to use?

Accepted Answer

Yes, EpisodePing is completely free to use. We offer all core features without charge. However, if you find the service valuable, you can support the development by making a donation through our Donation page.

Question 3

What devices can I use EpisodePing on?

Accepted Answer

EpisodePing is a web application that works on any device with a modern web browser. You can access it from your desktop, laptop, tablet, or smartphone. For enhanced functionality, we also offer a Chrome extension that provides desktop notifications.

Question 4

How do I create an account?

Accepted Answer

You can create an account by clicking on the 'Sign Up' button in the top-right corner of the page. You can register with your email address or use your Google account to sign in.

Question 5

How can I delete my account?

Accepted Answer

You can delete your account by going to the Settings page while logged in. Scroll down to the 'Danger Zone' section where you'll find the 'Delete Account' button. Please note that account deletion is permanent and will remove all your data from our system.

Question 6

How do I change my notification settings?

Accepted Answer

You can manage your notification preferences by going to the Settings page. There, you can toggle browser notifications on or off according to your preferences.

Question 7

I forgot my password. How can I reset it?

Accepted Answer

If you forgot your password, click on the 'Login' button and then select the 'Forgot Password' option. Enter your email address, and you'll receive instructions to reset your password. If you signed up with Google, you don't need a password to log in.

Question 8

How do I track a TV show?

Accepted Answer

To track a show, first search for it using the search bar at the top of the page. Once you find the show you want to track, either click the '+' button on the show card or go to the show's details page and click the 'Track Show' button. You must be logged in to track shows.

Question 9

How do I untrack a show?

Accepted Answer

To untrack a show, you can either go to 'My Shows' page and click on the check mark icon on the show card, or go to the show's details page and click the 'Untrack Show' button.

Question 10

How can I discover new shows to watch?

Accepted Answer

The homepage features sections like 'New Episodes Added' and 'Trending Now' to help you discover popular shows. You can also browse all shows by clicking on 'TV Shows' in the navigation menu.

Question 11

How can I see all episodes of a show?

Accepted Answer

Click on a show to go to its details page. On the show's page, you'll find an 'Episodes' section that lists all available episodes organized by season. You can select different seasons using the dropdown menu.

Question 12

What types of notifications can I receive?

Accepted Answer

EpisodePing sends you notifications about new episodes of shows you're tracking. You can receive these notifications through our Chrome extension, even when you're not on our website.

Question 13

When will I receive notifications about new episodes?

Accepted Answer

We check for new episodes every hour. Once we detect that a new episode of a show you're tracking has been released, we'll send you a notification via our Chrome extension.

Question 14

How do I install the Chrome extension?

Accepted Answer

You can install our Chrome extension from the Chrome Web Store. Once installed, you'll be able to receive notifications directly in your browser, even when you're not on our website. The extension also provides quick access to your tracked shows.

Question 15

Why am I not receiving notifications?

Accepted Answer

First, check your notification settings on the Settings page to make sure they're enabled. For browser notifications, make sure you've allowed notifications in your browser settings. If you're using the Chrome extension, ensure it's properly installed and you're logged in.

Question 16

I can't find a show I'm looking for. What should I do?

Accepted Answer

Our database is powered by The Movie Database (TMDB). If you can't find a show, it might not be available in their database yet. You can try searching with different keywords or the show's original title. If you still can't find it, it might be added in the future as our database gets updated.

Question 17

The information about a show or episode is incorrect. Can it be fixed?

Accepted Answer

We get our data from TMDB. If you notice incorrect information, it might be due to an error in their database. As our system regularly updates, the information should be corrected when TMDB updates their data.

Question 18

I'm having trouble logging in. What can I do?

Accepted Answer

If you're having trouble logging in, first try resetting your password. If that doesn't work, try clearing your browser cookies and cache, then attempt to log in again. If you're using Google login, make sure you're using the correct Google account. If problems persist, please contact us for assistance.

Question 19

How can I get support if I have issues?

Accepted Answer

If you're experiencing any issues with EpisodePing, you can contact us via email at brandonlblignaut@gmail.com. Please provide as much detail as possible about the problem, including what device and browser you're using, and steps to reproduce the issue.

Question 20

Where does EpisodePing get its show data from?

Accepted Answer

EpisodePing uses data from The Movie Database (TMDB) API. This provides us with comprehensive information about TV shows, including details about episodes, air dates, and show metadata.

Question 21

How often is the show data updated?

Accepted Answer

Our system checks for updates to show information regularly. New episodes are typically detected within hours of their information becoming available in the TMDB database. We perform complete updates of show information at least once a day.

Question 22

Which browsers are supported?

Accepted Answer

EpisodePing works with all modern browsers, including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of these browsers. Our Chrome extension is only available for the Chrome browser.

Question 23

How is my data handled?

Accepted Answer

We take your privacy seriously. We only collect the data necessary to provide our service, such as your email address and the shows you track. We do not sell your personal information to third parties. For more details, please see our Privacy Policy.

Frequently Asked Questions

General Questions

Account & Settings

Using EpisodePing

Notifications

Troubleshooting

Technical & Data

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